FAQ
1. How fast does it actually absorb?
Foldy is made from natural diatomite stone — the same material used in absorbent bath mats. Water disappears from the surface in about 30 seconds, so your counter stays dry instead of pooling. No dripping, no puddle under the rack.
2. Won't it crack where it folds?
No. Traditional stone mats are rigid slabs that snap if you flex them. Foldy is built with reinforced fold lines, so it rolls down to a slim strip that fits in a drawer or hangs on a hook — thousands of folds without cracking.
3. Does it get mouldy or start to smell?
Diatomite doesn't hold standing water the way cloth or silicone does, so there's nothing for mould or odour to feed on. If it ever slows down, a light pass with fine sandpaper reopens the pores and it works like new.
Shipping FAQ
How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery times:
- United States: 5–12 business days
- United Kingdom: 5–10 business days
- Europe: 6–12 business days
- Other countries: 7–20 business days
Shipping times may vary during holidays or due to customs processing.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number.
Please allow 24–72 hours for tracking information to become available.
Do you ship internationally?
Yes! We ship to most countries worldwide.
Shipping availability and delivery times may vary depending on your location.
What payment methods do you accept?
We accept major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
Available payment methods may vary by country.
Can I cancel my order?
Orders can be cancelled within 12 hours of purchase.
After this period, your order may already be processing and cannot be cancelled.
What if my item arrives damaged?
Please contact us within 7 days of delivery and include:
- Your order number
- Photos or videos of the damaged item
We'll arrange a replacement or refund where appropriate.
What is your return policy?
We offer a 30-day return policy for eligible items.
Returned products must be unused, in their original condition, and in their original packaging.
Please see our Return & Refund Policy for full details.
My tracking hasn't updated.
Tracking information can take 24–72 hours to appear after shipment.
If your tracking hasn't updated after several days, please contact our support team.
I entered the wrong shipping address.
Please contact us immediately.
If your order hasn't been processed yet, we'll do our best to update your address.
Once an order has shipped, we may not be able to make changes.
How do I contact customer support?
You can reach us anytime at:
We aim to respond within 24–48 business hours.
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment providers. We do not store your payment card details.